Terms & Conditions

This website is administered by Manièr Élégance. The terms “we”, “us” and “our” refer to Manièr Élégance. Manièr Élégance offers this website, including all tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices detailed here. By accessing or using any part of this site, you agree to be bound by these Terms & Conditions (“Terms of Service”, “Terms”), our Refund Policy, our Privacy Policy, and all applicable laws and regulations. If you do not consent to any of these Terms, your access to and use of this site is prohibited.

Collapsible content

Collapsible content

1. Our Products

1.1  Manièr Élégance specialises in the sale of personalised goods.

1.2  All personalised goods are made-to-order and require processing before shipment.

1.3  Customers are responsible for providing accurate personalisation details during the ordering process. Manièr Élégance is not responsible for any error(s) in personalisation inputted by the customer. To change a personalised good that you have ordered, see clause 6.1 and 6.2 below.

2. Registration

2.1  You must be over 18 years old to register with Manièr Élégance.

2.2  You must provide accurate and complete information.

2.3  You are responsible for maintaining the confidentiality of your account credentials.

3. User Account

3.1  You must keep your information accurate, complete, and current.

3.2  You are responsible for that which takes place under your account.

3.3  We may suspend or terminate your account at our discretion or if you breach any of the obligations under these Terms.

4. How we use your personal information

4.1  We only use your personal information in accordance with our Privacy Policy.

4.2  Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

5. Ordering and Payment

5.1  By placing an order with Manièr Élégance, you agree to pay the full amount specified at the time of purchase (including any applicable taxes and shipping fees).

5.2  Payment can be made using the available payment methods provided on our site. We accept major credit/debit cards and other secure payment options.

5.3  Orders are considered final once payment is successfully processed. Change(s) to an order may be accommodated if requested shortly after the payment is processed (see clause 6.1 below for more details).

6. Changing or cancelling an order for a personalised product

6.1  If you have placed an order for a personalised product, you will have 45 minutes from the time that you placed the order to change or cancel that order. After 45 minutes have passed, a personalised product will be prepared for production and you will not be able to cancel or change that order.

6.2  To amend an order for a personalised product, you must specify the amendments(s) in the email confirming our receipt of your order. Amendment(s) to personalisation will only be accepted within the time period specified in clause 6.1 above.

6.3  To cancel an order for a personalised product, inform us in the email confirming our receipt of your order within the time period specified in clause 6.1 above.

6.4  Customers are responsible for providing accurate personalisation details during the ordering process. Manièr Élégance is not responsible for any error(s) in customisation inputted by the customer.

6.5  You will not be entitled to a refund for a personalised product that contain misspelling(s) that you are responsible for and fail to amend in accordance with clause 6.1 and 6.2 above. Read our Refund Policy to learn more.

7. Shipping and Delivery

7.1  Manièr Élégance ships orders to the address provided by the customer. It is the responsibility of the customer to ensure accuracy of the shipping address.

7.2  Estimated delivery times are provided for guidance purposes only and may vary depending on factors beyond our control, such as shipping carrier delays or customs clearance procedures for international shipments.

7.3  Manièr Élégance is not liable for any delays or damages incurred during shipping, but will assist customers in resolving issues with shipping carriers to the best of our ability.

8. Returns and Refunds

8.1  If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

8.2  Personalised items are generally non-refundable unless they are defective or damaged upon receipt. In such cases, please provide photographic evidence of the issue for review by our customer service team.

8.3  Refunds will be processed using the original method of payment within a reasonable timeframe after the returned item is received and inspected by our customer service team.

9. Events Outside Our Control

9.1  We will not be liable or responsible for the failure to perform or delay in the performance of any of our obligations that is caused by an Event Outside Our Control (as defined below in clause 9.2).

9.2  An Event Outside Our Control means any act or event beyond our reasonable control, including (without limitation) civil commotion, riot, invasion, war (whether declared or not) or threat or preparation for war, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

9.3  You may cancel an order affected by an Event Outside Our Control that has continued for more than 30 days.

10. Prohibited Activities

10.1 In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of Manièr Élégance or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of Manièr Élégance or any related website, other websites, or the Internet. We reserve the right to terminate your access to Manièr Élégance or any related website for violating any of the prohibited activities.

10.2 We will co-operate with law enforcement authorities or court orders requesting or directing us to disclose the identity or locate anyone responsible for any material in breach of the clause above.

11. Intellectual Property

11.1 All designs, logos, and content featured on the Manièr Élégance website are the intellectual property of Manièr Élégance and may not be reproduced or used without prior written permission.

11.2 Manièr Élégance reserves the right to refuse orders containing infringing or unauthorised content.

12. Indemnity

12.1 By accessing our site, you agree to indemnify, defend, and hold harmless Manièr Élégance from all claims, actions, damages, costs, and expenses including legal fees arising from or in connection with your use of our site or product(s).

13. Severability

13.1 In the event that any provision of these Terms are determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Entire Agreement

14.1 The failure of us to exercise or enforce any right or provision specified in these Terms shall not constitute a waiver of such right or provision.

14.2 These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and governs your use of Manièr Élégance, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

14.3 Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

15. Governing Law and Jurisdiction

15.1These Terms and any separate agreement(s) shall be governed by and construed in accordance with the laws of England and the United Kingdom.

16. Disclaimers

16.1 Manièr Élégance aims to maintain accuracy and timeliness of information but cannot guarantee that will always obtain.

16.2 Manièr Élégance may change, modify, amend, or remove some or all of the content or functionality on our website at any time.

16.3 Manièr Élégance adheres to industry norms and protocols to mitigate the risk of viruses, malware, and malicious attacks, but cannot guarantee absolute immunity.

16.4 We will not be responsible or liable to you for any loss of material uploaded or transmitted through Manièr Élégance.

16.5 Links to third-party websites are provided for your convenience only. Manièr Élégance bears no responsibility for the content, terms, offers, or privacy policies of such external sites and services. Your interactions with third-party sites are solely between you and the relevant third party, and it is advisable to review their terms, conditions, and policies before engaging with them. The presence of any link does not constitute an endorsement by Manièr Élégance. If you opt to visit any third-party website, you do so entirely at your own risk.

17. Changes to Terms & Conditions

17.1 We reserve the right to revise these Terms & Conditions at any time without notice. Amendments will be effective immediately upon publication. By accessing this site, you are agreeing to be bound by the then current version of Terms & Conditions. You can review the most current version of our Terms & Conditions at any time on this page.

18. Contact Information

18.1 Should you have any questions about our Terms & Conditions, please submit them to customerservice@manierelegance.com.