Privacy Policy

This Privacy Policy describes how Manièr Élégance (the "Site", "we", "us", or "our") collect, use, and disclose your personal information when you visit, use, or make a purchase from manierelegance.com (the "Site") or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of Manièr Élégance, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Your usage of Manièr Élégance implies consent and agreement to our use of your personal data in accordance with this Privacy Policy. Your use of Manièr Élégance is also governed by our Terms & Conditions. If you do not agree to this Privacy Policy or our Terms & Conditions, please do not use or access Manièr Élégance.

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1. Our Promise

1.1  We take your privacy seriously and will use your personal information to administer your account and fulfil any orders that you have placed with us. We are committed to (a) lawful, fair, and transparent use of your personal data; (b) collecting no more personal data than necessary; (c) retaining no more data than necessary or for a longer period than needed; and (d) protecting your personal data with appropriate security measures.

2. Use of Information

2.1  When you register with or purchase from Manièr Élégance, as part of the registration and/or purchasing process, we collect the personal information you provide such as your name, email address, shipping address, billing address, phone number, and payment information. We use the information you provide to fulfil any orders you have placed (including processing your payment information, arranging for shipping, and providing you with an invoice and/or order confirmation) and to manage returns or exchanges. We may also collect information related to your order(s), including the product(s) you purchased, order history, and any communications regarding an order.

2.2  We may collect information when you communicate with us through email, letter, social media, or any other channel. We may also record and monitor incoming calls to maintain customer service standards.

2.3  We may use your contact information to communicate with you about an order, respond to inquiries, provide updates on our products and services, and deliver promotional offers or marketing material, unless you opt out of such communications.

2.4  We may use your information to analyse trends, track website usage, and gather demographic information to improve our products, services, and website functionality.

3. Consent

3.1  When you provide us with personal information to register, complete a transaction, verify your card, place an order, arrange for a delivery, return, or exchange a product, or any other related activity, you are affirming explicit consent for such information to be used in accordance with this Privacy Policy.

4. General Data Protection Regulation (GDPR)

4.1  Residents of the European Economic Area (EEA) have defined data protection rights. Manièr Élégance takes appropriate measures to enable users to correct, amend, delete, or limit the use of personal data. Your data protection rights comprise:

4.1.1        The right to access. You have the right to request information about the personal data we have on you at any time.

4.1.2        The right of rectification. You have the right to request rectification of your personal data if the information is inaccurate. This includes the right to have incomplete personal data completed. Users with an account can edit their personal data on their Account page.

4.1.3        The right to object. You have the right to object to our processing of your personal data.

4.1.4        The right of restriction. You have the right to request that Manièr Élégance restricts the processing of your personal data.

4.1.5        The right to data portability. You have the right to request a copy of your data be transferred to you or to another party. This only includes the personal data that you have submitted to us.

4.1.6        The right to withdraw consent. You have the right to withdraw your consent where Manièr Élégance relied on your consent to process your personal information.

4.1.7        The right to erasure. You have the right to request any personal data processed by Manièr Élégance be erased except in the following circumstances: (a) you have an ongoing inquiry with Customer Service; (b) you have an open order awaiting shipment; (c) you have an outstanding debt with Manièr Élégance; (d) you are suspected or confirmed to have misused our services within the last five years; or (e) you have made a purchase that is retained for transactional records.

4.2  There may be exceptions and exemptions that apply to some of the rights which will be applied in accordance with the Data Protection Laws. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

5. Disclosure

5.1  We may disclose your personal information if mandated by law or if you violate any of our Terms & Conditions.

6. Third-Party Services

6.1  In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary for them to deliver the services they provide to us. Some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. We advise you to review their privacy policies to understand how they handle your personal information.

6.2  Third-party providers may be located in or have facilities that are located in a different jurisdiction to yours or ours. Opting to proceed with a transaction involving a third-party service provider may subject your information to the laws of the jurisdiction(s) where that provider or its facilities are located.

6.3  Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms & Conditions. When you click on links provided on our store, they may redirect you to other websites. We are not responsible for the privacy practices of other sites and advise you to review their privacy statements.

7. Security

7.1  We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Please be aware that no security measures are perfect or impenetrable and we cannot guarantee “absolute immunity.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

7.2  In the event of our store being acquired or merged with another company, your information may be transferred to the new owners to enable us to continue product sales to you.

8. Data Retention

8.1  We will retain your personal data only for the duration reasonably necessary to fulfil the purposes for which it was collected, which includes meeting legal, regulatory, tax, accounting, or reporting obligations. In the event of a complaint or potential litigation, we may keep your personal data for an extended period.

8.2  Your order information will be retained for our records when you make a purchase through our site unless and until you request its deletion.

9. Cookies

9.1  We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to provide our advertisers with aggregate information. This is statistical data that pertains to the browsing activities and patterns of our users and does not disclose the identity of any individual. For the same reason, we may obtain information about your general internet usage by way of a cookie file stored on the hard drive of your computer. Cookies contain information that is transferred to the hard drive of your computer. They help us to improve our site and provide a better and more tailored experience.

9.2  You can refuse to accept cookies by activating the relevant setting on your browser (which allows you to refuse the setting of cookies).

10. Updates to our Privacy Policy

10.1 We reserve the right to update our Privacy Policy at any time without notice. Any amendment(s) will be effective immediately upon publication. By accessing this website, you are agreeing to be bound by the then current version of our Privacy Policy. You can review the most current version of our Privacy Policy at any time on this page.

11. Contact Information

11.1 Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customerservice@manierelegance.com.