Refund Policy

We have a 14-day return policy. You will have 14 days upon receipt of your order to request a return. To be eligible for a return, the product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also need the receipt or proof of purchase.

Personalised items are non-refundable unless there is a defect or an error on our part. If there is a defect or error on our part, you must notify us within 72 hours of delivery. Once we have confirmed that the item is faulty, a new item will be sent to you free of charge or a full refund will be issued upon request. Items should not be sent back to us without first requesting a return.

1. Returns

  • You have 14 days from the date of delivery to initiate a return.
  • To be eligible for a return, the item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.
  • Personalised items are non-refundable unless there is a defect or an error on our part.
  • There is no cooling period under the Distant Selling Regulations for any item that is personalised or made to order.

2. Refunds

  • Once your return is received, we will notify you that we have received your item.
  • We will notify you on the status of your return after inspecting the item.
  • If your return is approved, you will receive a refund to your original method of payment within 10 business days.
  • Please note that it can take some time for your bank or credit card company to process and issue the refund.

DISCLAIMER: This refund policy only applies to purchases made directly from MANIÈR ELEGANCE (www.manierelegance.com). For purchases made through a third-party marketplace, please refer to their return and refund policies. Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, or items for which you have provided incorrect or inaccurate information during the order process. If you have any questions regarding our refund policy or how to return your item to us, please contact our customer service team at customerservice@manierelegance.com.